Dynamics 365 ERP Analyst - Milton Keynes, United Kingdom - Altum Consulting

Altum Consulting
Altum Consulting
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
ERP Analyst (Dynamics 365)

Salary:
£50,000 + Company Benefits

Location:
Milton Keynes


Altum Consulting are partnering with a huge food & beverage business who are in the process of one of the largest deployments of D365 F&O globally.

This technology deployment underpins a business wide transformation programme which will allow the organisationto create operational efficiencies across all business units, create best in class processes, ways of working, automate and reduce manual activity to maximise people potential.


The ERP Analyst will be instrumental in supporting the continuous maintenance and improvement of the existing Dynamics AX 2012 system and will assist with the deployment of the new D365 platform.

This role will face off with both internal and external, third-partysupport.

This role will provide 1st, 2nd and 3rd line support, whilst also handling service requests, presenting and documenting solutions and testing new enhancements.


Key Responsibilities

  • Support the current AX 2012 and incoming Dynamics 365 implementation in Supply chain, Advance Warehousing and Finance areas.
  • Serve as the first point of contact for all initial queries on AX, filtering usage problems from issues with the system, raising and escalating issues with suppliers.
  • Support all functions across the organisation to document, emulate and improve AX incidents and liaising with users.
  • Identify solutions to challenges perform
    root cause analysis that have been escalated by the users.
  • Build knowledge base articles and document processes for products to identify known issues, and workarounds ensuring these are reviewed and maintained.
  • Assist with data reconciliation and audit requests.
  • Create and execute scenarios for user acceptance through testing for changes generated from service requests, incidents, and roadmap deliverables. Work with super users to confirm and sign off updates for inclusion in a software release.
  • Maintain and monitor user security to ensure roles and permissions are in place.
  • Support ERP Manager with weekly reporting requirements and monitoring SLAs from our AX partner
  • Work with the AX team in IT and superusers within the business functions, to drive value from AX.
Personal Specification

Minimum 3 years' experience of Dynamics AX 2012 R3, D365.

Understanding of business processes and support issues in Supply chain, Advance Warehousing and finance

Experience in Org Admin, System Administration including Workflow and Security roles.


Knowledge of Batch processing, SQL, BIS Integration, Management reporter, Sales cubes within AXSelf-starter and able to work without detailed management.

Excellent interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users


Desirable Skills
Experience working with FMCG, Manufacturing

SQL Server, Infrastructure Components, Atlas Reporting, AXtension
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