Senior Customer Service Representative - Essex, United Kingdom - Quantum Group

Quantum Group

Verified Company

Essex, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overall Purpose
To manage job reporting system; schedule service and installation jobs; and provide full administration support within the Customer Services Division

Key Responsibilities

Managing reports and job queues on job management system
Call planning, scheduler management and visit confirmation ensuring that SLAs are met
Liaising with clients, suppliers and engineers
Stock ordering and stock movement
Managing the stock database including price increases
Preparation of job risk assessments and job method statements
Processing job reports from previous day (cleardown)
Preparing, issuing and monitoring invoices
Issuing of handover documentation
Assisting with any other duties as required

Experience and Skills Required

Good academic background
Experience of call scheduling / planning of engineers preferred
Experience of working in HVAC / renewables environment preferred
Excellent written and verbal communication skills
Excellent organisational and multitasking skills with an eye for detail
Excellent knowledge of Microsoft Outlook, Word and Excel
Confidence in using databases
Data entry skills and accuracy
Process orientated
Confidence, flexibility and versatility
Ability to work well in fastpaced environment under pressure
Flexible to work additional hours when needed
Able to adapt work tasks as priorities change
Full UK driving license and vehicle

Job Benefits

Full time, on site permanent vacancy
Salary up to £30,000 depending on experience
Govt Pension Scheme
Monday to Friday 40 hours per week
Immediate start
Holiday 28 days per annum including bank holidays increases by 1 day per complete holiday year up to a maximum of 5 days