Financial Wellbeing Team Leader - Andover, United Kingdom - Aster Group

Aster Group

Verified Company

Andover, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fixed term contract opportunity for a Financial Wellbeing Team Leader, where you'll get the opportunity to really make a difference.

You'll be leading a team of six Financial Wellbeing Officers, who support the financial wellbeing of our customers, to include income maximisation, budgeting, benefit claims and appeals.

The support given increases digital and financial wellbeing as well as employability enabling a difference to be made in our communities.

You will develop the team to ensure that the support we're providing to our customers really benefits those affected by welfare reform or those that for one reason or another are financially excluded.

Your job satisfaction will come from the great outcomes that are achieved and the strong collaborative working that takes place.

You will be a natural coach, taking time in the moment to upskill the team.

You'll be experienced in this field, providing guidance and technical expertise on those more complex cases.

Working with the Team Manager you will develop and embed efficient case management practice and you'll promote the service to all stakeholders that you engage with.

About you
You'll already be able to visualise what this role could look like. The impact of strong community support is so important and the team play a vital role.

You will already be a leader or in a position to take on a leadership role. You're going to be confident that you'll be able to support the team virtually. Being a leader across operating regions will be challenging.

You'll have in-depth knowledge of the benefit and Universal Credit system and the employability landscape.

You will have a track record of partnership working.

Building strong relationships that can support the teams' outcomes will be really important and you'll be able to demonstrate to the team great examples of collaboration.

To support the day-to-day role you'll have strong literacy, numeracy and IT skills and will be confident using systems and processes.

There will be a requirement for you to attend offices in our region, to support the team and to work collaboratively with the wider housing team, so you'll ideally be based in or just outside our operating area.

You may also support visits for those more complex cases, so having a full UK driving licence and access to a vehicle for work will be a must.

Our operating region covers Hampshire, Oxfordshire, Wiltshire, Somerset, Dorset, Devon and Cornwall, with our main offices in Andover, Devizes, Wells, Frome, Poole, Weymouth and Plymouth.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.

The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues' careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job.

Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.