Patient Care Assistant - Kingston upon Thames, United Kingdom - Vet4Life

Description

Main purpose & goals

• Ensure the highest standard of care is provided to our patients and clients.
• Work and communicate effectively with colleagues and clients.
• Demonstrate the ability to be reliable, adaptable, understanding and empathetic.
• Manage your areas of responsibility; working with other team members order to achieve this. Demonstrate a professional appearance reflecting the highest standards of professional practice.
• Participate fully and engage in your training to develop your skills and knowledge of patient care nursing.
• Promote our team members, services and products, both in and out of the practice, at all times
• Understand and implement practice and group policies.
• Float between our 3 branches; Shepperton, Surbiton + Teddington.

Key responsibilities

• Work and communicate effectively with colleagues and clients.

Demonstrate the ability to be reliable, adaptable, understanding and empathetic.

• Manage your areas of responsibility; working with other team members order to achieve this.
• Demonstrate a professional appearance reflecting the highest standards of professional practice.
• Ensure that you are clear of your roles, responsibilities and boundaries; demonstrating an awareness of the professional responsibilities of other team members.
• Participate and engage in training appropriate to your role, this may be inhouse and/or by an external provider.
• Promote our team members, services and products, both in and out of the practice, at all times
• Understand and implement practice and group policies.

Key responsibilities

• Assist with patient handling and restraint. Ensuring that all handling and restraint is carried out in a 'patient friendly' approach to ensure no unnecessary stress or discomfort to the patient.
• Prepare and maintain patient accommodation taking into account the condition and welfare of the patient, environmental enrichment and additional supporting aids as necessary.
• Cleaning and disinfection of patient accommodation to include ward and isolation accommodation.
• Inpatient care to include exercising, feeding and grooming of hospitalised patients.
• Monitoring, recording and providing supportive care to patients, under the direction of the Veterinary Surgeon or Registered Veterinary Nurse.
• Assisting with laboratory diagnostic techniques to include preparation of equipment, processing samples and packaging for external laboratories.
• Assisting with diagnostic imaging to include maintenance and preparation of equipment and patient preparation and positioning.
• Cleaning, packaging and sterilisation of sterile supplies.
• Maintenance of theatre to include preparation of the environment and equipment and cleaning.
• Assist with patient preparation, surgical team support and recovery under the direction of the Veterinary Surgeon or Registered Veterinary Nurse.
• Assist with the management of the pharmacy to include unpacking of orders, stock rotation and environmental temperatures. Prepare and dispense a range of medication under the direction of the Veterinary Surgeon or Registered Veterinary Nurse.
• Cleaning, disinfection, equipment and consumable maintenance throughout the practice environment.
• Assist with reception and client care to include answering the telephone, dealing with enquiries, booking procedures and taking payments.
• Always follow standard operating protocols to include:
• Wearing of appropriate personal protective equipment
• Waste disposal of hazardous and nonhazardous waste
• Handling and restraint of patients Area and equipment specific procedures
• Assist the Veterinary Surgeons, Registered and Student Veterinary Nurses, Reception staff and any other team member who requires support, where and when required.
• Attend and contribute to practice meetings and events. Person specification Health & safety
• Be fully aware of all Health & Safety issues and read all information supplied Other (if applicable) Insert text Specification Essential Desirable Experience
• The ability to work under pressure Skills & abilities
• Basic administration skills, Good verbal and written communication skills, good numeracy skills, basic computing skills
• GCSE grade 4 or above (or equivalent) in Maths, English and a science
• Previous experience in working within a veterinary practice Knowledge

Benefits:

No on call or OOH rota.

Good salary to include Mars Living Wage

Annual leave is 25 days + bank holidays + 1 day birthday leave

RCVS, VDS & BVNA fees paid

Extensive online Linnaeus free CPD program

Life Assurance + Employer contribution pension scheme

Enhanced sick pay

Enhanced equal family leave

E-car salary sacrifice scheme

Recruitment referral reward scheme

Wellness program including; Eyecare voucher, free annual flu jab, cycle to work scheme


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