General Manager, Luxury Residential - London, United Kingdom - PMR

PMR
PMR
Verified Company
London, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description

My client is looking for a General Manager to open up a new residential development in the West End, opening 2023.


Role:
General Manager


Location:
West End, London


Hours: 45 hours weekly, flexible (8:30am start preferred)


Salary:
circa £70,000 pa


Reports to:
Property Manager


To provide support and leadership to 2 site teams and stakeholders to ensure services are achieving maximum efficiency and satisfaction to residents, the client and staff on site.


Mobilisation will commence for the first block in Q2 of 2023 and then Q4 of 2024 for the second, the General Manager is expected to assist in this process, with an ideal start date of June 2023.


Mobilisation:

  • Attend all mobilisation meetings prior to completion
  • Assist in recruitment, training and setting expectations for the new team, liaising through out with current management
  • Setting up Health & Safety procedures and inspections for site, communal spaces and resident services including portals and communication channels.
  • Assist placing tenders, contracts, service delivery providers
  • Liaise with the client throughout the moving process, ensuring all information has been delivered effectively to residents and other areas.

Staff Management:

  • Define role expectations for Concierge & Estate team including service procedures and training
  • Review resident needs and feedback for staff, carrying out annual performance reviews
  • Identify new ways with the team to ensure staff are providing the best service possible to residents
  • Staff rotas and holiday management
  • Manage on site contractors and ensure quality of service
  • Ensure all service KPI's are being met and reviewed regularly

Health & Safety:

  • Ensure all administrative procedures are followed in line with client and company expectations
  • Regular reviews of operational information
  • Maintain Health & Safety standards and procedures as requried legally
  • Ensure all compliance and maintenance are appropriately logged and completed as per legislation
  • Keep all site staff training and site testing up to date and refreshed as needed

Financial:

  • Manage service charge budgets in the most efficient and effective manner
  • Attending weekly/monthly/annual meetings to review this with the accountant
  • Obtain quotes for suppliers and tenders needed on site
  • Compile reports to client as required


Customer Service will be the absolute priority working with such high end clientele; professionalism and great character will be major consideration factors to ensure that expectations of residents and the client are met.

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