Assistant System Administrator - Cardiff, United Kingdom - Veesupportservices Ltd

Veesupportservices Ltd

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide technical support to maintain, develop and manage the administration of the Children's Services client record system (currently CareFirst; to be Eclipse).

To identify client record system solutions to operational, performance and information requirements. To support and advise on the production of client record system training materials.

Job Specific

To assist in the implementation and maintenance of the Children's Services client record system, including: - Systems administration and maintenance - Systems support and helpdesk - Systems and data auditing - System testing and development - Testing of new and upgraded functionality
To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
To support the Children's Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
To provide advice, support and encourage confidence and enthusiasm in staff to develop their own knowledge and skills in their use of the client record system ensuring they keep within the required processes and guidelines on a daily basis.
To display data in a meaningful format that can be readily understood by staff undertaking data cleansing exercises. This will include clear explanations of what data needs to be updated and how the information should be updated.
To assist with the management and administration of the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
To liaise with ICT and ensure that support issues are escalated to the provider as necessary.
To undertake operational and administrative duties as necessary to ensure the efficient running of the client record system. 10. To support working / user groups as required.