2nd Line IT Engineer - London, United Kingdom - Optimity

Optimity

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

THE ROLE
We are interested in individuals with a passion for technology and the desire to develop their own skillset.

DUTIES (among others)

Provide 2nd Line customer facing and remote support structure.
Provide internal IT support when required.
Helpdesk and incident management.
PC and server configuration.
Firewall configuration and troubleshooting.
Daily system checks including backup monitoring and reporting.
Proactively and reactively deliver technical support to Optimity clients as required to meet the demands of our clients and SLAs.
Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Contribute to documenting internal processes.
Be part of the OOH rota.
Ensure client satisfaction is always achieved and maintained.
Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages.
Escalate issues that cannot be completed or risk being completed within agreed service levels.
Remain uptodate with current and future technologies emerging in the industry.
Assist in delivering complex projects.
Manage, plan and deliver noncomplex projects.
Develop knowledge of the customer and how IT relates to their business strategy and goals.
Display further technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems and Optimity's solutions.
Create and assist in providing quotes for equipment and services to clients.

This list is not exhaustive, and the tasks assigned might increase as per company's needs.

MINIMUM REQUIREMENTS

3 years' experience working with an MSP or ISP.
Windows Server
Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration.
Microsoft Exchange / Exchange Online.

Microsoft Office 36

Desktop Support

Windows / Mac / Remote Desktop Session / RDS Farms.
Networking protocols including TCP/IP.
Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and timesensitive environment.
Experience as a support engineer in a service environment, particularly to SMEs.
Experience of the tech or ISP sectors.

DESIRED SKILLS: