Customer Services Rep - Manchester, United Kingdom - Uniphar Group

Uniphar Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland.

Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach.

With a workforce of more than 3,000 spread across Ireland, the United Kingdom, the Netherlands, the Nordics, Benelux, Germany and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging strong relationships with 200+ of the world's best-known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams.

Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical Medtech and Product Access.

C&C Medtech
C&C Medtech, operating as SISK Healthcare is a pan-European medical device

distributor. With a presence across 15 markets, C&C Medtech represents global leading

medical device manufacturers across a multitude of specialities. SISK Healthcare offers

training, education and supports customers through dedicated clinical specialists across

Sales & Technical Services, Clinical IT, Clinical Applications, Training and Education and

Customer Service.

A total solutions provider, each of the 10 brands/divisions within C&C Medtech compete under

their individual brand identity and respective specialities. C&C Medtech is the umbrella

structure for all 10 brands and in addition incorporates centralised support functions

across QCRA, HR, Marketing, Finance, Operational Excellence, IT, Logistics and

Warehousing.

With more than 400 employees, the team within C&C Medtech is a committed, highly

trained and experienced group of professionals with long-standing relationships within

the industry.

Purpose of Role:

Principal Duties and Responsibilities:

Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
Proactively and professionally respond and manage customer calls/queries
Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
Provide customer Quotations in a timely manner and to a professional standard.
Support the Heads of Sales and their team of Clinical Sales Specialists in managing key customer accounts
Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
Actively contribute to a very fast pasted positive team environment.
Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI's
Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers
Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
Multitasking on your daily workload ensuring followup on your individual caseload
Ability to undertake additional duties that may be assigned from time to time, for various business projects.
Occasionally provide administrative support for our growing Service Department, with the following tasks:
Plan and coordinate the scheduling of service jobs, including breakdowns, preventative maintenance visits and provision of loan devices with Customers and the Engineering team
Liaise with Service Team on bookingin of RTB items, repair schedule, service order management and invoicing
Communicate status and progress of service jobs to customer
Service Order Processing and Purchase Order processing (spare parts)

Role Requirements:

23 years' experience in a Customer Service Role is essential, preferably in a Healthcare environment.
Previous experience of working within a medical device/pharmaceutical regulatory environment, an advantage
Knowledge and experience of all aspects of the role as outlined.
Exceptional ability to meet and exceed customers' expectations
Deliver measurable results, Makes and Meets Commitments
Proven track record of achieving and exceeding set KPI's and targets
Attention to Detail, ensuring work is executed accurately and completely
Demonstrates energy, real initiative and ability to work independently
Track record in contributing to highperformance teams.
Strong interpersonal skills with a collaborative and team approach
Professional and effective Communicator, written and oral. Strong telephone sk