3rd Line IT Service Desk Engineer - Poole, United Kingdom - 360 Recruitment Consultancy Ltd

360 Recruitment Consultancy Ltd

Verified Company

Poole, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

360 Recruitment are a specialist IT recruiter, currently recruiting for a 3rd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK.

**Roles: **3rd Line IT Service Desk Engineer

**Salary: **Up to £45,000 basic

Weekend Pay
Qualification Bonus
Benefits
25 Days Holiday
Bank Holidays
Life Assurance
Health Plan

**Location: **Office Based (Various locations available, Poole, Wakefield or Telford)

After 6-9 Months, Hybrid working is available (Remote & Office based)

**Type: **Permanent
Full-time

Shift Pattern:

Due to the nature of the IT Industry, the 3rd Line IT Service Desk Engineer is required to work a 6-week rotation;
5 Weeks of Normal working hours
Monday - Friday, (Working between 7.30am - 6pm)
Then
1 Week of Late shifts
Monday - Friday, 2.00pm pm

1 Weekend day (either a Saturday or a Sunday, 8am to 8pm) once every 3-4 weeks
Extra Pay for the weekend work.

_

NOTE:
__ Optional This role is also available as Night Shifts only (£3,600 Bonus)
4 Nights ON, 4 Nights OFF

You will be required to progress all support incidents in line with the customer's SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner.

To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities.

3rd Line IT Service Desk Engineer:

Resolution of technical issues escalated by 1st and 2nd line Engineers
To provide assistance with complex issues.
Proactive monitoring of allocated assignment groups and personal queues.
Proactively communicate with internal colleagues, third parties and customers, to ensure customer is appraised on the progression and path to resolution.
Successful BAU project delivery on customer systems
Patching/updates of key infrastructure and services related to customer accounts
Mentor junior members of the team.
Work across teams within the Group and with third parties on escalation of problems and major incidents
Ensure any escalations to vendors are monitored and updated on a regular basis

Essential:

3RD Line Infrastructure Support
Windows Server Operating Systems
Active Directory, Azure AD
Microsoft Cloud Services
Remote Desktop Services
Technical Certifications
Microsoft 365 / Office 36
Citrix XenApp / Xen Desktop
Microsoft Hyper-V
Exchange / Exchange Online
Server Hardware
Networking & Firewall Management

Storage

SAN/NAS
Group Policy Management
Windows OS support

Desirables:

MSP Service Desk Experience & ITSM
VMware vSphere
EUC Hardware Support, inc Thin Clients
Backup Admin

If the role of 3rd Line IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.