Internal Sales - Southam, United Kingdom - BRELLIS RECRUITMENT LIMITED

BRELLIS RECRUITMENT LIMITED

Verified Company

Southam, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Account Handler / Customer Service Advisor / Sales Support

Objective
To provide comprehensive customer service support to the company's customer base, both direct and online customers

Overview

The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill.

All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.

Entering orders onto Merlin system
Upsell to customers on inbound (telephone) order capture
Outbound calls to customers to follow up offers and range extend
Outbound calls in support of marketing activity
Preparation of customer quotations
Provision of product advice (including product specifications, MSDS sheet, etc)
Provision of reports as required by customer (in conjunction with IT department)
Facilitating provision of samples (in conjunction with purchasing department)
Maintenance of customer records on sales systems
Query handling (progress of order, account balance and complaint handling)
Participation in regular sales meetings

Training
Full in-house process and computer skills training, as well as external sales-based training will be given

Skills and experience

Skills required include:

Ability to work with computers
Good communication
Numeracy
Personable and enthusiastic
Willingness to work as part of a team
Happy to work to deadlines

Salary
£26,000 per annum Monday to Thursday: 8:30 to 17:00 hours

Friday:
8:30 to 16:00 hours

Benefits
Pension, life assurance, Westfield healthcare cash plan

Keywords
Internal Sales, Customer Service, sales order processor, Account Management, account manager, Sales Coordinator, Sales Administrator, Supply Chain Coordinator

INDG