Customer Experience Advisor - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd
Jonathan Lee Recruitment Ltd
Verified Company
Coventry, United Kingdom

20 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Automotive


Function:
Commercial


Contact:
Ellie Ebbage


Phone:

***


Duration:
Contract


Job Ref:66268

  • Job details
    Customer Experience Advisor £23.63/hr (inside IR35)


Do you have Customer Experience Advisor experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role will involve hybrid working (2 days per week on site).

In your first few weeks in this Customer Experience Advisor role, you can expect to:

  • Build rapport with clients and retail teams, accurately understand queries and deliver exceptional services
  • Identify and manage any complaints on the initial contact
  • Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
  • Experience in delivery of exceptional client experiences (e.g. from retail, travel, entertainment or other relevant sectors, or client experience team members from automotive industry)
  • A clientfirst mindset
  • To be resilient, energetic and enthusiastic
  • Good decisionmaking and problemsolving skills
  • To lead, develop and support other team members
  • The ability to be technologically savvy, and navigate multiple client management technologies (desirable)
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

5774026
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