Senior Team Administrator - Leatherhead, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Leatherhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

The Child and Family Contact Team is a frontline service responsible for coordinating and supporting the delivery of supervised contact between children and their families and operates from Leatherhead and Woking.

Our aim over the coming 12 months is toimprove on the quality of contact that families have with each other, reduce the number of hours of contact that are cancelled, improve the environments where families have contact, work more collaboratively with social work teams and support families' resilience.

As a
Senior Team Administrator, you will be responsible for organising and coordinating all elements of supervised contact, including risk assessing referral forms, allocating contact to supervisors according to requirements and abilities.

In addition, you will book appropriate venues and act as a key point of contact and work closely with Children's Services colleagues, including social workers, and when appropriate, liaise with parents and carers.

You will be working in a fast-paced environmentand the role requires you to be methodical, accurate and have the ability to prioritise your workload and adapt to changing circumstances.

About you

An ability to take a methodical, flexible approach to work is essential as you will need to keep track of information, update and maintain spreadsheets and databases and at times provide regular statistics to the Contact Service.

You will be highly organised, willing to take responsibility and use initiative; comfortable in setting your own priorities and meeting deadlines.

You will make sure that everything is in place to guarantee that all runs smoothly for the processes and teamsyou support.

Excellent interpersonal skills are essential along with a high level of written and oral communication skills. You will have experience of working with highly confidential and extremely sensitive and explicit information. You will work in a customer focusedenvironment and have the ability to work under pressure and to tight deadlines.

We are looking for someone who:

Has a solid background in administration with experience of working in a busy office environment and the ability to adapt to changing priorities in your workload
Has knowledge of supervised contact services as well as a good understanding of safeguarding and managing risk
Has excellent customer service and communication skills and the ability to remain calm in challenging situations
Is confident, organised and able to implement a proactive approach to your work, with the ability to take accurate phone messages alongside experience of managing difficult phone calls, at times of a highly sensitive nature
Has excellent IT skills and be proficient in using Microsoft Office, and especially Excel spreadsheets

The job advert closes at 23:59 on 28/03/2023 with interviews to follow.

Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 26 days annual leave, rising to 28 days after 2 years'service, a generous local government salary related pension, as well as the option to join our car lease scheme.

For more information about the wide variety of benefits you can take advantage of please visit the advert on the employer site.

**Our Commitment