Fca Quality Assurance Auditor - Glasgow, United Kingdom - Three

Three

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here.

We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830

We can offer you this:

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Annual bonus:

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Great discounts with our perks for work scheme:

Brand new smart phone and unlimited data plan:

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Great training courses and career development opportunities:

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Individual Private Medical Cover:

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And much much more

Responsible for conducting quality audits against riskbased compliance model for customer interactions
Conduct root cause analysis (RCA) to support continuous improvement on quality and performance
Provide feedback to improve performance in operational areas
Identify training needs together with providing guidance to less experience staff.
Participate and in some cases lead calibration sessions to maintain consistency across all areas
Support performance improvement interventions after identifying key themes
Provide timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels against FCA regulations