Works Planner/scheduler - Basingstoke, United Kingdom - Sovereign Housing Association

Sovereign Housing Association

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sovereign are a leading housing association, driven by our social purpose where our residents are at the heart of everything we do - more homes, better places, excellent services.

Providing an efficient 'right first time' repairs and maintenance servicesto our properties is our key focus.

We currently have a great opportunity for a Works Planner/Scheduler to join our busy Property Repairs Resolutions Team working from either our Blandford or Basingstoke office.

The role
As a
PRRT Works Scheduler, you will be part of the newly formed Property Repairs Resolution Team. The service is a fundamental part of our ongoing Transformation programme to improve customer experience.

As part of the Property Repairs Resolution Team, you'll:

Act as point of contact for the resolution of direct customer enquiries relating to existing response repairs.
Ensure customers receive a prompt response to their enquiry. Where possible close down customer enquiries at the time of the first call. Where this is not possible, ensure customers are kept informed of progress through a prearranged call back.
Act with confidence, influence and authority, liaising directly with all appropriate stakeholders across the business in a timely, efficient and effective manner.
Implement improvements to procedures as directed whilst actively participating in the review of the team and personal working practices to suggest solutions and ways to improve the experience of our customers.

What you'll need:

Be an excellent collaborator and communicator.
A good understanding of property maintenance terminology.
The ability to proactively manage your own workload.
A passion for providing a first class, outcome focused customer experience.
Emotional intelligence and active listening skills.
Attention to detail with the ability to work to deadlines.
Experience of using a number of different computer systems.

What you'll receive from us:

- £450 yearly flexible benefit pot to use against benefits of your choice

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous pension scheme matched up to 12%, life cover at 4x your salary
Flexible working we're committed to giving people flexibility as widely as possible
Recognition scheme
Wellbeing discounts including discounted shopping & cycling scheme

This is a real opportunity for you to play a vital role in a new team that is apart of shaping the future to become an organisation with real customer impact.

**If you would like the opportunity to make a real impact within our changing and growing organisation, we'd love to hear from you.