Customer Support Team Member - Newstead, United Kingdom - Essential Recruitment
Description
We are looking for a Customer Support Team Member to join a company based in Newstead.
Hours:
Saturday and Sunday 8am-12 or 7:30am-11:30am
Pay:
£13.00 per hour
Our Values:
Perpetuate the Bunches brand values:
- Customer First
- Built on family values
- Committed to innovation
- Good, honest business
- Passionate perfectionists.
Job Purpose:
- To provide effective hands on support to the web administration function to the business
- To establish an efficient, friendly, helpful, and welcoming approach with every contact point proving them with a memorable level of service, which promotes customer loyalty and recommendation
- To ensure that a consistently outstanding level of customer care is provided during all conversations through any form of communication
- To support and contribute to a culture of providing excellence in service to all Bunches customers
- To assist with general administrative duties as required
Main responsibilities:
- Respond to complaint/query messages on chat
- To ensure a consistently high level of service is provided by;
- Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
- Download pending orders on CRM system and amend address queries.
- Liaise with operations, ensuring website cut off times are promptly completed.
Experience:
- Computer literate to a competent level
- Experience of dealing with the public
Qualifications/Skills:
- Attention to detail accurate and thorough
- Excellent administration, communication, presentation, and customer service skills
- Bright, friendly and enthusiastic telephone manner
- Good listening skills
- Excellent keyboard skills
- Good problemsolving skills
- Numerate with good spelling and transposition skills
- Enjoys talking to people, but succinct and to the point
- Flexible to working hours
- Supportive of colleagues
- Can work unaided and without supervision
- Call Megan on between the hours of 8am 5pm Mon-Fri
- Text '
CUSTOMER SUPPORT' to for a call back. - Register for a call back from a consultant here
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