Customer Relations Advisor - High Wycombe, United Kingdom - Citygate Automotive

Citygate Automotive

Verified Company

High Wycombe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Relations Advisor - Weekends
Customer Communications Centre, Citygate VW High Wycombe

Permanent

Working Pattern:
Saturday 8:00 - 17:30, Sunday 10:00 - 16:00

Role overview
We are looking for a Customer Relations Advisor, to ensure that all customers are greeted over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible

Key responsibilities
Your key responsibilities as a Customer Relations Advisor will be:

Handling online sales leads
Answering inbound telephone calls promptly.
Qualifying customer requirements.
Confirming all customer details are recorded accurately on the system and amend where necessary.
Dealing with complaints and enquiries.
Liaising with different departments to ensure customer satisfaction.

What's in it for you?
With our benefits there is something good for everyone.

We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too.

That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our inhouse training academy for everyone
Electric Vehicle (EV) Training levels 1 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You
As a Customer Relations Advisor, you will ideally have the following skills and attributes:

Excellent communication skills and a good telephone manner.
Great computer skills and the ability to multitask.
High levels of commitment to providing the best customer care.
A positive and friendly attitude in the work environment.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire.

We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Schedule: