Store Supervisor - London, United Kingdom - Embassy London

Embassy London

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Embassy London was established in 2011 and is already well known for being a unique brand due to some of the styles we stock. This is in keeping with our company philosophy "Step out of line" striving to lead fashion trends rather than follow them. Unlike some retailers, we operate mostly within the UK but also fulfill orders across Europe via our Website With Stores located across the country in some of the trendiest locations, we aim to always put our stamp on any fashion district.

The Role:

We are working to ensure that we're providing our customers with the best possible experience, and so we're on the hunt for an experienced Supervisor to join our business.

Based in our Greenwich store you'll be the first port of call for Embassy London customers; acting as a brand ambassador, ensuring an outstanding service, shopping experience, along with training and merchandising along with driving performance in our other store locations.

Key Duties and Responsibilities

Ensure that excellent customer experience is given to every customer
Take a proactive approach, anticipating and preventing any barriers to deliver a seamless customer experience, by going above and beyond.
Assist customers with all lines of inquiry which will include product queries, returns, delivery, payments, and more.
Be committed to meeting KPI's including sales, quality, and productivity targets; playing a key role in helping the department to achieve its overall goals.
Work with your colleagues and internal departments to continuously strive to improve service.

Essential Skills & Requirements

Previous supervisor experience (retail and hospitality)
Excellent written and verbal communication skills
Excellent keyboard and written skills with precise grammar and spelling
A confident and proactive approach to work with a "cando attitude"
Excellent eye for detail and good organizational skills
The ability to work in a team
Proficient computer skills
Flexibility to work shifts
This will include weekends along with arranging or filling in for your team should sickness occur
Capable of Multitasking especially during busy periods
Copes well under pressure