Tenant Liaison Officer - Liverpool, United Kingdom - Ionic Recruitment Ltd
Description
Key Information
- Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
- As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer for an Immediate start working on planned roofing refurbishment schemes
The Role
- To work as an integral part of the Customer Experience Team to coordinate the company's construction and maintenance activities including contract administration, communication and coordination to support operational teams and specialist contractors to achieve business targets
- Ensure the delivery of a performance related culture through the highest standards of customer care and service delivery taking a lead role in cocoordinating resources to achieve optimum levels of performance, efficiency and effectiveness
- Providing a highquality consistent service to customers, guiding them through the programme of works where possible
- Ensuring that customer enquiries are recorded and responded to promptly
- Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
Qualifications and Experience
- Experience within this role working within Social Housing Refurbishment schemes
- Customer liaison experience and customer focused
- Customer service qualification / health a safety would be beneficial but not essential
- Experience of using a computerised Scheduling or planning systems
- Have a flexible approach to work under a wide variety of duties as they arise
- Ability to work alone with minimum supervision
How to Apply?
Job Types:
Full-time, Temporary contract
Salary:
£13.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
One location
