Pension Administrator - Manchester, United Kingdom - Mercer

Mercer
Mercer
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

As a Pension Administrator in our Scheme Service Centre (SSC) you will be involved in quality service control, maintaining standards, adherence to and implementation of best practice across all SSC processes.


You will support SSC client relationships, project budgeting, peer review for and coaching of junior colleagues whilst taking a lead on process improvements for clients and processes and be actively involved in working parties, review and update of SSC process documents (PRM's, Checklists and SOPs) as well as developing/delivering training to the wider SSC team.

What can you expect?

  • Take responsibility for the allocation and management of work on the team covering member, client and scheme processes.
  • Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
  • Support the increased quality of service delivered by continuous and controlled improvement of processes.
What you will be rewarded with?


Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.


We will count on you to:

  • Have input in the agreement of overall delivery targets for your allocated schemes/tasks
  • Be part of and support any team plans to ensure achievement of the targets for member and scheme event work.
  • Coach team members to achieve all scheme event delivery targets based on service level agreements and timetables agreed with clients.
  • Develop and maintain a clientspecific service delivery and improvement plan for clients, if appropriate
  • Where you are the client lead, ensure your knowledge on client needs is up to date and liaise with other team members/teams on ongoing client requirements.
  • Provide input and be responsible for ensuring targets are met on all SSC processes for your allocated clients, flagging to your Team manager where there are conflicts.
  • Ensure all agreed client processes are included on the correct Work Control for your clients at all times.
  • Attend client pre/post renewal meetings where these are in place and any Trustee/Client Meetings when invited.

What you need to have:

  • Previous DB or DC pension administration experience
  • Previous client and trustee liaison experience
  • Proven ability to check pensions calculations to a high standard of accuracy
  • Full understanding of member calculation processes.
  • In depth knowledge of UK pensions legislation.
  • Proven ability to communicate with impact to clients, trustees and members
What makes you stand out?

  • Relevant Professional Qualification or working towards
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

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