Porsche Experience Centre - Towcester, United Kingdom - TribePost

TribePost
TribePost
Verified Company
Towcester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events.

DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

We are now recruiting for a Customer Contact Advisor to assist us with delivering a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence


You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs.


In addition to this as our Customer Contact Advisor you will be responsible for:

  • Receiving calls and correspondence which may be requests for information, or booking requests or amendments.
  • Handling all calls and correspondence from both internal & external customers.
  • Fulfilling outbound call activity as required ensuring that business and customer requirements are met.
  • Processing payments via an online system.
  • Processing and fulfilling customer invitations following their purchase of a Porsche model.
  • Conducting PEC reception duties by providing a high standard of facetoface customer interaction.
  • Meeting and greeting guests as they enter the building.
  • Communicating professionally with internal and external customers.

In order to be successful in this role you must have:

  • Ability to demonstrate experience of working within a Customer Service environment
  • Ability to provide excellent customer service both over the telephone or face to face
  • PC literate and excellent VDU/keyboard skills
  • The aptitude and desire to gain good allround product knowledge

If you feel you have the necessary skills and experience to be successful in this role, click on 'APPLY' today
No agencies please.
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