Customer Services Advisor - Glasgow, United Kingdom - Kaplan International

Kaplan International

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Advisor

Reference number:
JR238799

Location:
Kaplan Living Glasgow

Working pattern:
Full-Time, 32 hours per week

Contract Type:
Permanent

Number of roles:1

Salary:
£23,400 Per annum

We are looking for a
Customer Services Advisor to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, and
any other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

Provide cheerful reception service to all students and visitors
Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the 'more than just a room' philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to student's needs
Have experience in a customerfacing environment
Have experience working in an effective Health Safety culture in line with legislation
Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems
Ability to offer flexibility in working hours
Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

Essential skills/ experience

Have experience in customer service, hospitality or student service provision, ideally accommodation
Be able to engage in team work
To be able to work on own initiative
Ability to prioritise workload and meet deadlines

What we do

Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK.

We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

36 days annual leave
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

How to apply

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Application SupportDisability Confident Scheme and Reasonable Adjustments**At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers.

These groups serve as vital forums for support, connection, and advocacy within our company