Health and Social Care Officer - Nottingham, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nottingham

£16 Per Hour

Job Role

To provide advice, triage and co-ordinate information to enable decision making and risk management on behalf of citizens requesting / requiring access to social care and health services, and to navigate citizens through to the right services based on an assessment of their needs.

To assist in the delivery of an efficient and effective referral service for vulnerable adults sometimes with complex needs and/or difficult and unpredictable situations.

Having a good understanding of the variety of services that are available to meet the individual's needs

Principal duties and responsibilities

To coordinate telephone calls, enquiries and referrals from citizens, vulnerable adults, families and carers and to manage these in an effective, timely and customer focused way.
To deliver an agreed level of customer service that reflects the vision, values, aims and objectives of the Council and partners.
To manage specialist or escalated calls from Health and Social Care Support Co-ordinators, Health and Social Care Support Advisors or other colleagues.
Liaising with and working with relevant clinicians, practitioners and health and social care provider services to coordinate appropriate care packages and ongoing care needs, this will include triaging and signposting citizens to other services, tracking and monitoring pick up and handover of clients to the crisis response team.
To make judgements regarding referrals and requests in relation to complex situations, safeguarding concerns and risk management by triaging and coordinating them to make sure that clients are seen by the most appropriate team / service at the right time to meet their needs.
To be able to handle telephone calls from distressed referrers, citizens, carers who are experiencing potentially complex problems and act appropriately in a supportive, empathetic and courteous manner. To be able to alert team members, supervisors of any relevant issues arising.