Systems Support Assistant - Milton Keynes, United Kingdom - Network Rail

Network Rail

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry.

Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology.

From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it.

We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Main Responsibilities

What will you be doing?

Maintain and update reference data for a set of Network Applications to preserve and promote their accuracy, completeness and integrity.
Manage the creation, transfer and validation of data to and between Network Rail and external systems
Assist with the implementation of systems development by conducting user acceptance testing
Assist The Systems Support Analyst in the provision of business support.
Manage the Assyst call system on behalf of the team, allocating calls to the appropriate team member.
Provide system administration with regard to access, security, and reporting.
Assist in the identification and implementation of quality and efficiency improvement/change initiatives
Undertake the role in a way that is consistent with and reinforces Network Rail's values and behaviours.

Essential

Strong experience of working in a business support environment
Good analytical skills in a technical or systems related environment
Educated to A level standard or equivalent
High level of computer literacy including ability to query and manipulate data

Desirable

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multicultural, multidisciplined group of individuals, aligned to deliver successful solutions._
At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In AIS specifically, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link_

About The Company
We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:
Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change.

Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution.

We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Package Description

Location:
The Quadrant, Milton Keynes

Closing date: 19th March 2024

Interviews will take place W/C 8th April, these will be held Face to Face in QMK

Band & Salary:
Band 5, £29,500 - £35,500 depending on experience