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    • Service Delivery Technician - north east, england, United Kingdom - Circet

    Circet
    Circet north east, england, United Kingdom

    1 month ago

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    Description

    About Circet

    We are Europe's leading telecommunications infrastructure provider, operating in the UK and Ireland. Our Installs Division is seeking dedicated Service Delivery Technicians to work at residential customer premises across various regions in England and Scotland.

    Key Responsibilities

    • Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
    • Work outdoors in physically demanding conditions to complete multiple installations per day.
    • Maintain high standards of customer service by ensuring professional interactions with residents, clients, and stakeholders.
    • Expertly perform full fibre installations, including surveying, testing, and troubleshooting, adhering to quality and industry standards.
    • Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring compliance with safety and regulatory standards.
    • Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
    • Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field.
    • Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
    • Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

    Benefits

    • Competitive salary once qualified, averaging £32,000 - £40,000+.
    • Full equipment provided, including company van and fuel card.
    • Industry-leading training and development for staff.
    • Company Pension Scheme.
    • Yearly Bonus Scheme.
    • Annual Leave (Bonus Days Available).
    • Death in Service.
    • Promotional Opportunities.

    Requirements

    • Ability to excel in a physically demanding role that requires regular pole/ladder climbing, working underground, and manual handling of heavy weights in adverse weather conditions.
    • Full Clean UK Driving License (Manual).
    • Basic DBS Check.
    • Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
    • A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality, and transferrable skillset.
    • Good base understanding of the importance of Health & Safety in engineering.
    • Have the full right to work in the UK.
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