Service Coordinator - Elgin, United Kingdom - MCEdge Ltd
2 weeks ago
Description
About Us
MCEdge is a leading provider of commercial catering solutions dedicated to delivering exceptional service and quality to our clients.
As we continue to grow we are seeking a dynamic and organised individual to join our team as a Service Coordinator.
Job Overview
As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our commercial catering service.
Key Responsibilities:
-
Job Logging :Accurately log and document service requests, ensuring all necessary information is recorded. Maintain a comprehensive database of service history and customer interactions.
-
Scheduling and Diary Management:Efficiently structure and manage the daily schedules of our service engineers. Prioritise and allocate tasks based on urgency and service level agreements. Coordinate with engineers to optimise travel routes and minimise downtime.
-
Time Management:Monitor and track the progress of ongoing service jobs. Ensure timely completion of tasks and escalate issues as needed.
Skills / Experience
- Proven experience in a customer service role
- Strong organisational and time management skills
- Excellent verbal and written communication skills
- Ability to prioritise tasks and work efficiently under pressure
- Familiarity with commercial catering equipment (preferred but not required)
Job Types:
Permanent, Full-time
Salary:
£11.50 per hour
Schedule:
- Monday to Friday
Work Location:
In person
More jobs from MCEdge Ltd
-
Credit Controller
Inverness, United Kingdom - 1 week ago
-
Accounts Assistant
Elgin, United Kingdom - 2 weeks ago