Project Co-ordinator - Glasgow, United Kingdom - University of Glasgow

University of Glasgow

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Purpose
We are currently looking for a Project Co-ordinator (Learning and Teaching) to join the Adam Smith Business School.

This is a key role in the School's Learning & Teaching team, working in partnership with senior academic and professional services colleagues to support the operationalisation of the learning and teaching strategy.

Additionally, support the delivery of the wider School's strategic objectives and aligned with the University's Change programme adopt a data-driven approach to transformation of business process and service delivery.

Main Duties and Responsibilities

Provide high-level administrative and project management support across Learning and Teaching Operations in the provision of the delivery of the Learning and Teaching Strategy, working with senior Professional Services staff and the Learning and Teaching Directorate, ensuring compliance with university standards, policies, and procedures.
Monitor and maintain project documentation in line with the school's process, ensuring accuracy and easy access to information
Advise and support project sponsors and other internal stakeholders from the point of identification through implementation to establishment of project outcomes as 'business as usual'
Delivery of project outcomes based on established specifications and timeframes
Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School's learning and teaching activity
Conduct reviews post-implementation, supporting to a culture of continuous improvement, and contributing to ongoing improvement in cooperation with other coordinators.
Working with the Programmes Manager (Transformation) and the Learning and Teaching Administration Coordinators contribute to the planning and development of improvement projects. This will include working with World Changing Glasgow and promoting the work of the improvement team.
Exercise empathy, initiative and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
Undertake any other duties as assigned by the Programmes Manager

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:

A2 Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4,
Higher National Diploma) or equivalent, and experience of personal development in a similar role.
A3 Process Improvement or Project Management certification (Six Sigma/Lean/PRINCE2/APMP etc.)

Desirable:

B1 Knowledge of University software packages (Moodle, Qlikview, Oracle-based platforms etc.)
B2 Knowledge of Further/Higher Education policies and procedures.

Skills

Essential:

C1 Excellent organisational and planning skills.
C2 Solutions focused with business process improvement/project management skills.
C3 Ability to positively affect/influence the performance and motivation of others
C5 Ability to quickly embrace and learn new concepts, techniques or methodologies.

C6 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.

C7 Ability to use own initiative, exercise independent judgement, work under pressure, prioritise own workload and meet tight deadlines.
C8 Ability to work closely with, and influence, senior and external stakeholders.
C9 Ability to handle confidential and sensitive matters with absolute discretion.
C12 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.

Experience

Essential:

E1 Experience of delivery of business process improvements in a large complex administrative organisation
E2 Experience of delivering/exceeding results within a service-led organisation
E3 Experience of analysing/evaluating/interpreting data to inform decision-making and service improvements
E4 Experience of working with and influencing a variety of stakeholders
E5 Experience of complex project administration

Desirable:

F1 Use of CRM/query management systems or similar to manage service user relationships

Job Features

Dimensions
Administrative support for academic colleagues, improving student experience for approximately 5000 students

Planning and Organising
Be agile and flexible in responding promptly to new initiatives and opportunities
Plan and organise own workload effectively and efficiently
Prioritise own workload within context of team priorities and resources
Determine timescales and deadlines to ensure School/College/University policies and procedures are met

Decision Making
Decide on