International Patient Relations Officer - Chelsea, United Kingdom - The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust

Verified Company

Chelsea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton.

We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working closely with other departments/consultants & their support services to make this process as smooth as possible for the patient.

Royal Marsden has an international reputation for providing the highest quality of care to patients, and responsibilities as international patient relations officer are to provide face-to-face, telephone and video interpreting services to Arabic speaking patients and their families.

The post holder will support the international patient activity across all sites and will be expected to cross cover within the Trust.

The role of the international patient relations officer is to provide face-to-face, telephone and video interpreting services to Arabic speaking patients.

international service provided to patients, families, and key stakeholders.

The post holder will support the international patient activity across all sites and will be expected to cross cover within the Trust for absent colleagues as and when required and to perform additional
duties in unforeseen circumstances.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team.

We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways.

There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For more information, please refer to the job description and person specification.

To provide full Arabic interpreting services, including cultural support to the international patients and their families. The role involves complex medical interpreting, including sensitive interpretation of terminal conditions directly to patients and their families.
To act as the main point of contact for international patients in Sutton.
To assist patients to communicate to all parties (medical staff, pharmacy, dieticians, and all Allied health care professionals and support staff) involved in the holistic care of the patient.
Ensure consent is understood by the patient or their chosen advocate.