Product Specialist - Heywood, United Kingdom - Charles & Ivy

Charles & Ivy

Verified Company

Heywood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Rochdale, Greater Manchester, OL10

Employer:
Charles & Ivy (garden fencing and decorative screens business)

Salary:
£12 per hour plus bonus/commission (Up to £35K OTE)

Contract type:
Permanent

Hours:40 hours per week, including rotated evenings and weekends - overtime available

Annual leave: 25 days standard, plus bank holidays and an additional day for your birthday

Employee benefits:
Free on-site parking, staff discounts

Introduction

Charles & Ivy has bespoke, innovative fencing and screening products made in the Far East, and are sold via their market leading e-Commerce webshop.

We have moved to newly built offices, the business has a requirement for experienced, highly motivated individuals to be a part of our team in ensuring our customers receive first class service throughout their order journey with us.

The Role / Key Responsibilities

First line of contact for all incoming customer contact
Respond to after sales queries and provide product advice
Create quotations and take ownership for any customer follow ups
Coordinate with the internal department to find solutions and resolve matters
Offer after sales care inclusive of managing the customer returns
Provide excellent customer service through listening and engaging with customers

Requirements:

Ability to prioritise workload and organise tasks
Excellent communication skills, both written and verbal
Professional and confident telephone manner
Able to work on your own initiative, within a team environment
Impeccable customer service skills
Proven track record building and maintaining customer relationships
To have previous Customer service experience, however full product training will be provided

About you
Firstly, and above all else, you will have a can-do attitude.

You will be able to demonstrate high levels of competence, have good communication skills and be able to show excellent timekeeping and attendance.

You will have the ability to work as part of a team and get on with others. Be honest, flexible, and willing to learn and grow.

Working at Charles & Ivy

You will join our friendly team, where business roles all work together
We are never content with settling for the status quo and are always pushing ourselves to be the best that we can be
40 hours per week, including some weekends and evenings and overtime.

-
You will be required to commute to our Head Office for the first 4 weeks of training, location is Carrington, M31 area of Manchester.
Work Remotely

Job Types:
Full-time, Permanent

Salary:
£12.00 per hour

Benefits: