Swiss German Speaker - London, United Kingdom - ABL Recruitment

ABL Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Swiss German Speaker - Customer Service Agent

Location:
Hybrid

Hours:
Monday-Friday 8:00-18:00

Rate:
£14 per hour = £29K per annum - pro rata

Duration: 2 months with the view to become permanent

Start date: 20 January 2023

Are you a customer service superstar, interested in providing first line support for our businesses and our customers who have potentially been affected by a data breach?
You will be in charge of The helpline, providing advisory services to the businesses or customers affected, making sure you capture, log and process caller's details, using a thorough list of FAQ's

About the role:

Responsible for call handling of incoming customer phone calls related to the Client's data breach.

Displaying a positive, empathetic, and courteous attitude toward our products, services, rates, and customers at any given time.
Excellent communication in Swiss German (written and spoken)
Active listening and understanding customer needs and queries to service the customer effectively and efficiently.
Recording contact details and a description of their enquiry.
Provide a respectful interaction with other Agents, supervisors, and personnel.
Following the call scripts provided.

About you:

Experience in a previous customer service or sales roles
Excellent written and verbal Swiss German language skills
Excellent communication and motivational skills
Excellent interpersonal skills
Resilient
Sympathetic
Empathetic
Good attention to detail
Ability to multitask and work independently
Ability to work in a fastpaced environment
IT and Computer savvy

Compensation & Benefits:

Cycle To Work Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent on site training and induction
Modern staff room and breakout areas
Corporate discounts, including hairdressing, gym membership, restaurants, and bars
Smart casual dress code and policy
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives, and prizes
Recommend a friend scheme paid reward
Apprenticeship positions available
Professional development