2nd Line Service Desk Engineer - Thatcham, United Kingdom - Gem Partnership Ltd

Gem Partnership Ltd
Gem Partnership Ltd
Verified Company
Thatcham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

My client is a rapidly growing IT Managed Service Provider, with a 20-year pedigree of supporting a range of organisations with their IT estates.

They are recruiting for a 2nd Line Service Desk Engineer to join their team and who will be responsible fordelivering a first-class support service to their clients.


The Role

Key responsibilities will include:

  • Providing 1st & 2nd line helpdesk support
  • Acting primarily support capacity, resolving issues predominantly over the phone or via remote connectivity or, occasionally, visiting client sites
  • Take ownership of support issues and seek closure ensuring all relevant support procedures are followed
  • Deliver great customer service operating within clientspecific SLAs
  • Support the rollout of new software solutions across their client base
  • Create written documentation

The Person
With proven experience in a similar IT support role you will have:

  • Previous IT support experience
  • Ability to support nontechnical customers and explain complex IT concepts in simple terms
  • Knowledge of Active Directory including administering user accounts and permissions
  • Experience in supporting Windows and Exchange Server / Exchange Online
  • Customerfocused mentality
  • Willingness to develop your skills to resolve both 2nd and 3rd Line support issues as part of your career progression
  • A strong technical understanding including:
  • Windows 10/11, TCP/IP, VPN's


This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression - this clear career pathway will include full training and development to resolve both 2nd and 3rd Linesupport issues.


If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Newcastle office.

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