Team Leader - Diss, United Kingdom - Michelle Denny Recruitment

Michelle Denny Recruitment

Verified Company

Diss, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Michelle Denny Recruitment is working alongside a financial business in Diss, Norfolk, who are looking for a Team Leader to head up their AD Claims department.

You'll be joining a specialist MGA organisation with a niche firmly rooted within the UK motormarket. Salary is up to £33,000pa with a nice range of benefits. Hybrid working can be discussed, according to your needs.

This is a new role and holds significant importance to the operation of the business, so it would be fantastic if you already have experience of running a claims team within an insurance, TPA or brokerage environment..

however, this could also be an excitingstep up if you have a strong industry background.

A selection of primary responsibilities:
(full job description available)

Direct management of a team of 8 Claims Adjusters
Monitoring and reviewing quality control, claims files and general processes
General supervision of Claims Team, claims handling and invoicing
Handling a limited caseload of more complex claims
Reviewing and streamlining processes and procedures
Monthly reporting, appraisals and feedback meetings
Embracing and supporting roll out of new claims management system
Allocate workloads throughout the team, ensuring compliance with service level agreements, quality, productivity, and efficiency
Management of complaints and appeals
Support with customer liaison and training, to achieve the overriding company ethos to deliver a consistent, professional, quality service
Act as a technical referral point across their team
Coach, inspire and develop technical excellence and quality in everything we do, via audits, 121s, mentoring and general support
Identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction
Support the team by handling day to day issues and ensure continuity of service
Work closely with the Liability and Technical Claims Managers, as well as the Claims Director to ensure a seamless service delivery to our business customers

In addition to salary, there's a range of training and development opportunities open to you and with the modern, open plan office located just a minute or two walk from Diss train station, it's an easy place to reach.