E-commerce Assistant - London, United Kingdom - Tate

Tate

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client a leading Swiss manufacturer in watches and jewellery are looking for an experienced, enthusiastic
E-commerce Assistant to join their successful and outgoing team.

Paying £32,500 with £3,000 bonus

5 days a week at Royal docks

Main Function
***To be the first point of contact for E-commerce customers for the company's UK website on a day to day basis assisting with a range of customer enquiries and product requests. To lead the expansion of Ecommerce into Ireland.

Key Tasks

Customer Care

Monitor all ecommerce orders to ensure they are processed efficiently and quickly
Manage customer expectations using the daily delivery updates to monitor and flag any delivery delays
Developing excellent customer relations and striving to create a luxury shopping experience both online and offline.
Using excellent product knowledge and passion for the brand to seek sales opportunities
Dealing with all complaints in a professional and timely manner
Liaise and work closely with the customer care team on ecommerce product cases
Advise customers of the new website features: 'Click & Reserve' and Straps
Act as a Brand Ambassador and Brand expert internally and externally
Maintain the Brand's reputation for excellent customer service
Assist to update client information and preferences on the salesforce CRM system
Understand the product catalogue in its entirety and update the catalogue online

Logistics + Finance

Facilitate communications with internal teams to highlight problems, updates and agree on resolutions
Quality control check ecommerce returns and process refunds in magento
Manage the returns process with Logistics + Finance in SAP
Work closely with the Finance team to detect and solve any payment, refund or fraud issues
Website updates, Content & Third Party Retailer Websites
Assist with the development of future projects
Monitor the daily running of the website, reviewing both the user and customer experience
Planning homepage content & updating the bestseller blocks
Working alongside the digital marketing and PR teams on planning campaign launches
Reviewing third party websites to reflect the company's brand image and advising the ecommerce teams of any updates/new imagery

Profile

Experience working in a Customer Care or Retail sales role for a luxury company
Background in E-Commerce and knowledge of front and backend operations
Experience in building strong, commercial relationships through a professional but personable approach
Experience with SAP, Magento and Salesforce CMS would be an asset
Articulate and eloquent with excellent communication skills
Good understanding of Microsoft Suite including Excel
Passion for luxury, ideally in Fine watches
Multitasker and ability to prioritise workload
Ability to keep calm and positive in stressful and busy periods
Reliable, enthusiastic and positive with a Team Player attitude
Ability to deal with difficult customers or situations
Be accommodating to changing work hours, shifts and holiday working

Tate is acting as an Employment Business in relation to this vacancy.