Retentions Executive - Fareham, United Kingdom - Ridown Group

Ridown Group

Verified Company

Fareham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Details:

Location - Fully office based in Whiteley, Hampshire (near Lidl)

Hours - Full-time 37.5 hours per week, Monday to Friday 8:30am - 5:00pm (no evenings, weekends or bank holidays)

Salary - £22,000 - £25,000 (DOE) plus bonus

Your role will involve:

Taking inbound customer calls
Making outbound customer calls
Managing complaints
Using live chat
General administrative duties
Working as a team to complete the team's shared responsibilities

We are looking for someone who:

Is confident handling complaints, reaching fair decisions promptly
Works well as a team and on their own
Can manage their workload
Has a positive cando attitude
Can work well under pressure, remaining calm at all times
Wants to work in a fun, growing business
Has excellent written and verbal communication skills
Be able to commute to our office in Whiteley (near Lidl, Solent Hotel)
Is willing to learn and progress

What can we offer you?

Full training and support tailored to your skillset
Opportunities for progression and development throughout your career
Oneteam, wintogether culture
Quarterly groupwide social events
Christmas party awards & prizes
Referral bonus scheme
Company pension
Onsite bar to enjoy on a Friday with the team
Your birthday off work
Mytime allowance for appointments, starting later, finishing earlier (no need to use annual leave)
Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges and incentives
Discounts on mobile phones and broadband
Free parking

Who are we?
**_

The Ridown Group Way:

We encourage working from the office because we believe the best way to achieve our goals is together as a team.

As part of the Ridown Group companies, we provide a better environment to work productively and an opportunity to build close relationships with colleagues.

Together with in-person training, mentoring, and access to working with more senior colleagues, we encourage learning by osmosis from more experienced colleagues.

We work together as a team with a 'win together' attitude.

Think Kaizen - Making daily improvements for long-term success. Kaizen is a Japanese philosophy that's about constant improvement - the small daily steps forward that make a big difference. It's how we achieve greatness within our teams and for our customers too.

Be Respectful - promoting a positive and respectful culture. We passionately promote a culture of respect for everyone, giving our time generously and always offering our help and expertise to staff and customers alike.

Build Relationships - creating a dream team and investing in good relationships. Our business is built on strong relationships - they are essential to delivering the very best for our customers. We encourage, support, and trust our colleagues and invest in their wellbeing so we can succeed together.

Make it Happen - Taking ownership and being accountable. We are fully accountable to each other and to our customers. We take ownership of everything we do, make sure it is our best work, and see it through to completion.

Work Smart - focusing on tasks that deliver results. We are driven by results and never confuse motion with progress. We prioritise work that delivers the greatest impact for our customers.

Be Amazing - Rising to the challenge, thinking big and never giving up. At every opportunity we are willing to be bold, challenge ourselves and step out of our comfort zone. This is how we push the boundaries of possibility and make a real difference to the world around us.

Equal Opportunities
- **_You must be able to commute to Whiteley PO15 Monday