Order Processor/ Customer Support French Speaking - Chester, United Kingdom - Cpl Life Sciences

Cpl Life Sciences

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference Number:

JO
Order Processor/ Customer Support French Speaking

Rate:
Negotiable

Job Type:
Contract

Location:
Chester

Role:
Customer Service Administrator/ Order Processor - FRENCH speaking

Rate:
£15 per hour

Duration: 6 Months

Location:
Chester
(50% working in the office, 50% working from home)

Job Description:

Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations

- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs

Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Route inquiries to related departments (within Capability Centre or in markets)
Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
Determine root causes and inform customers of outcomes
Receive and resolve internal adhoc inquiries
Liaise to BFS inmarkets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits