Associate Service Designer - London, United Kingdom - Public Sector Resourcing

Public Sector Resourcing

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 2nd September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

This created the need to consolidate the ITSM and Service Desk functions of the two former departments.

The FCDO pursues our national interests and projects the UK as a force for good in the world.

We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

The Future IT Service Management department is focused on ensuring that End Users are able to access and use the IT Services available to them in a structured and coherent manner.

The IT Service Management department is moving to a product centric way of working whereby Product Teams are empowered to take on devolved responsibility for operational Service Management activities to manage risk, build trust and enable the organisation to work faster and more collaboratively

As an Associate Service Designer your
main responsibilities would be:

Understanding user needs and assisting in designing services that meet them.
Collaborating with multidisciplinary teams to understand user behaviour and feedback.
Assisting with the analysis of research findings, data, critical thinking and concept generation.
Planning and assisting with workshops to drive actionable outcomes.
Supporting asis service design, analysing pain points within services, identifying improvement opportunities and assisting in providing design solutions.
Using prototyping methods to communicate ideas and concepts with users to encourage collaboration and iterative design processes.
Contribute to building an open and collaborative culture within IDD and beyond the Directorate.
Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.

You'll have relevant experience in:

- **Active SC Clearance**: