Customer Service Representative - Cardiff, United Kingdom - Atradius

Atradius

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Starting salary £26,804 + bonus + fantastic benefits
Permanent, full time (Monday

Friday role no weekend work)

Our Organisation

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries.

The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.

Unit Description

The Atradius Customer Service Team based within our Commercial Unit in Cardiff, is looking to recruit a new representative to join this experienced highly motivated team.

Job Description:

The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and providing a quick resolution to all enquiries received.

Excellent problem solving and communication skills are key to delivering a high standard of service.

As part of this team you would contribute to the overall strategic and operational goals, driving change, improving efficiency through operational and technological development.

You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given in order to obtain your underwriting authorities.

Knowledge, Skills and Experience
Some experience working in a customer service environment would be preferable
Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team
Good grasp of key skills, time management, technical, operational/practical approach to managing the situation
Understands the importance of prioritising work, translating these activities into high quality responses. Service level agreements consistently met
A committed positive attitude leading by example
Active listener, able to grasp the customer issue
Genuine empathy, understanding and friendliness

What do we offer?
A dynamic, international and challenging work environment
Training and support to reach your full potential including the opportunity for continuous professional development
Hybrid working (work up to 2 days a week from home)
Competitive salary and annual bonus scheme (7.5% of salary)
Market leading pension package (a minimum of 12% employer contribution) plus income protection insurance and 10 x life assurance cover
Income protection scheme (covering 75% of salary plus pension contributions)
Life assurance cover at 10 x annual salary.
Employee Assistance Programme
A range of other flexible benefits and rewards

Do you have any questions about the role?

I am Atradius - Do you want to know who we are?

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries.

The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.