Night Auditor/receptionist - Blackpool, United Kingdom - WSE SERVICES LTD

WSE SERVICES LTD
WSE SERVICES LTD
Verified Company
Blackpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As Night Auditor your key responsibilities include:

  • To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests
  • To deal with any guest queries or problems during their stay and ensure that they are being looked after
  • Running the Night Audit function and to be able to deal with all reservation queries
  • Carrying out operational tasks, such as Checking in/out guests, Bar service, Porter duties, general cleaning duties.
  • Conducting fire walks and ensuring that the building is safe and secure during the shift
  • Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
  • Ensuring telephones are answered promptly and politely, according to Company standard
  • Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
  • Being fully aware of and understanding Fire, Bomb, Health & Safety and emergency procedures.

Essential Skills Required:


  • Previous Hotel Reception experience in a quality hotel
  • Experience of Night shift is advantageous
  • Excellent communications skills
  • A positive, 'can do' attitude and Excellent customer service skills
  • Knowledge of Opera PMS advantageous

Salary:
£10.00-£10.42 per hour


Schedule:

  • Night shift

Ability to commute/relocate:

  • Blackpool FY14PW: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Expected start date: 15/05/2023
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