Team Leader - Leicester, United Kingdom - UCR Consultants Limited

UCR Consultants Limited
UCR Consultants Limited
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

TEAM LEADER - ADMINISTRATION

ROLE Profile SUMMARY

Job Title:
Team Leader - Admin

Location:
Leicester - office based

Temp role - maternity cover
This is an exciting opportunity to join a market leading department at UCR Consultants in Leicester. UCR is a privately owned, energy consultancy, established in 2009, by the current owner.


We take pride in providing energy services solutions to
40,000 UK businesses, partnered with over
25 UK suppliers, we offer whole of market, independent advice, with unique access to exclusive products in the energy market.

We're heavily focused on customer experience and understand this starts with our staff.


Main Purpose
Responsible for the day to day running of the UCR Consultants administration team.


Key Accountabilities

  • Oversee Admin team performance against SLA's, carry out regular team 121's
  • Motivate and encourage effective team working
  • Ensure all market and process updates are shared with stakeholders at all levels
  • Assigning daily tasks to team members and monitoring completion
  • Managing broker/supplier escalations, liaising with internal managers to resolve
  • Identify areas for training and opportunities to upskill team

Knowledge, Skills and Experience

  • Experience with B2B energy
  • Experience of managing and coaching a team
  • Driven by offering best in class customer service
  • Able to work under pressure and maintain excellent quality
  • Great communicator and team player
  • Delivers results and supports others to achieve the teams objectives

Job Type:
Temporary contract

Contract length: 6 months


Salary:
£25,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Leicester: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Energy: 1 year (preferred)
  • Administrative experience: 1 year (preferred)
  • Management: 1 year (preferred)

Work Location:
In person

Application deadline: 30/09/2023
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