Helpdesk Coordinator - Manchester, United Kingdom - BRODERICK GROUP LTD

BRODERICK GROUP LTD

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We specialize in vending and coffee solutions and are currently looking for an experienced Helpdesk Coordinator to join our energetic and small team.

This role will appeal to a self-motivated individual who is proactive and works well under pressure. Who can work as part of a team with drive, determination and an eye for detail. You will need to be articulate; customer focused and offer the highest level of customer service.

Reporting directly into the Service Manager, this is a full-time integral role that will be supporting the wider business with a wide variety of day-to-day tasks.

Office hours are between 8.00am - 5.00pm Monday to Friday (40 working hours per week).

Main tasks:

Sales administration (including support with Power Point presentations and tenders)
Planning and organising machines installations and transports
Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
Responding to requests from team, Service Manager and Account Managers
Support reception function
General administrative support, communication and hosting as required
Procurement (check stationary inventory and manage uniform and other equipment requests)
Support updating and converting templates and documents into electronic format (i.e. creating JotForm templates)
Support Service Manager to rewrite and keep update department's relevant procedures and process
Basic bookkeeping and invoicing tasks
Any other adhoc administrative tasks
Confident with IT, including Outlook, Excel, Word and Power Point
Ability to organise, prioritise and meet deadlines
Excellent numeracy and problemsolving skills
A positive " can do attitude" with the ability to work on your own initiative
Teamplayer with excellent verbal and written communication skills
High levels of data accuracy and attention to detail
Customer service experience: 1 year (preferred)