Customer Service Specialist - London, United Kingdom - Tate

Tate

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist

£27,000 - £30,000 plus 10% bonus

London City - Fabulous office and workingculture

Monday to Friday and one Saturday a month

An expanding
Italian tech company that has been modernising the insurance industry since its launch several years ago has started its
international expansion: its opened its operations in the UK and will be launched in further European countries soon.

Their vision is to be the
best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Looking to build a customer service function that will require talented, knowledgeable and innovative Customer Fulfilment Specialists to lead this initial structure as well as helping provide great customer experiences to our customers.

Specifically, you will take care of:

Providing customers with outstanding levels of service over the telephone and through online channels
Becoming a product knowledge specialist
Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
Ensuring any customer escalations are handled swiftly
Being on hand to help customers with any payment queries
Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
Working closely with all team members.
Very important in being the voice of the customer by providing regular customer insight to the wider business.

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