Complaints Caseworker - Stratford, United Kingdom - Warwickshire Police

Warwickshire Police
Warwickshire Police
Verified Company
Stratford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Role type 1- Police Staff- Contract Type 1- Permanent- Department 1- Professional Standards Department- Location 1- Stratford- Is this a Politically Restricted role? 1- No- Grade/scale 1- OFFSCALE- Grade/scale 1- £30,783 - £35,982- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.


  • Hours per week Closing date
  • 15/11/2023, 12:00
  • Job description 1
    Complaints Caseworker

Stratford

Permanent Contract

Full Time

_ Salary £30,783 - £35,982_

The closing date for this post is 12 noon on 15th November 2023

Those currently eligible on the redeployment register will be given prior consideration.


The main purpose of the role is to
manage the initial assessment and recording of complaints from members of the public.

To ensure that cases are finalised in line with Home Office and Independent Office for Police Conduct (IOPC) guidelines.

In doing so to also ensure that all interested parties remain properly engaged and informed.


Main Responsibilities:

Receive complaints from members of the public and make appropriate recording decisions and severity assessments in a timely manner.

Attempt service recovery with the complainant where appropriate.

Ensure that all recorded complaints that are allocated to the appropriate department in a timely manner.


Ensure that all complaints are finalised in line with IOPC and home office guidance and that all parties are fully updated.


Provide professional, specialist advice and knowledge to management and colleagues within the organisation in relation to all aspects of the complaints system.


Manage the IOPC and local review processes, ensuring that all relevant material is available and that all parties are fully updated.

To maintain Centurion to ensure the efficient running of the Complaints team.


Ensure integrity, fairness, and consideration of the needs of others are incorporated into the daily duties and relationships with colleagues.


To undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for the Investigations Manager as required, in support of the Chief Inspector, Professional Standards.


Knowledge:

Sound knowledge of the police complaints system.

Working knowledge of the Misconduct/Performance Regulations for employees and Police Officers.


Experience:

Experience of dealing with difficult customer complaints.

Experience of co-ordinating complex administration procedures.


Key Skills:

Analysing complex information and reaching sound, evidence-based decisions.

Negotiating and influencing skills in confrontational situations.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the "Happy to talk flexible working" campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Remote Working


Why work for Warwickshire Police?


Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.


Equality, diversity and inclusion
Warwickshire Police are committed to equality, diversity and inclusion.

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.


Recruitment and Selection Policy


Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.


Police Barred and Advisory lists


Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.


Vetting and safeguarding

Job Profile or Other Relevant Document 1- Role profile complaints Case KB
Converted File Role profile complaints Case - 153KB
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