Application Support Person - Redditch, United Kingdom - Retrack Personnel Ltd

Retrack Personnel Ltd

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is in need of an Application support person due to expansion.

JOB PURPOSE SUMMARY:

Reporting to the Business Systems Lead based in Redditch, UK. You will be a point of contact for enhancements and development opportunities relating to business systems across the business.

You will work closely with the senior stakeholders and process owners on process improvement projects, understanding the business needs and translating them into system requirements.

Working closely with our business system partners, you will encourage/promote the use of strategic systems within the company.

JOB ACCOUNTABILITIES:

Analyse & Requirements

Facilitate process improvement workshops across the group. Identify process enhancements through proper use of the business systems.
Coordinate and participate in process improvement activities promote upcoming enhancements to the business systems.
Benchmark, analyse, report on, and make recommendations for the improvement and use of the core business systems implemented within Thorlux and the FW Thorpe Group.
Create new and provide input into business cases for business and IT improvement projects.

Operational

Deliver a high quality and responsive service to the company.
Ensure that the company's system availability and performance is maximised.
Research potential solutions to improve efficiency working closely with the Group IT Lead to propose and implement change across the business.

Support

Assist users and departments concerning system enhancements. Work with users to diagnose problems. Propose new procedures, develop systems & document processes in line with user's requirements.
Provide support to all Group location and remote workers on any system related issues.

General

Work closely with the Group IT Manager on projects.
Attend meetings as and when required with key managers within the business to understand requirements and translate the requirements into changes required on the business systems.
Ensure that key business processes are clearly defined, adhered to and make maximum use of the company's investment in business system.
Provide technical assistance / advice as necessary to other members of the IT team.

KEY RESPONSIBILITIES AND DUTIES:

Work with the business to understand issues and requirements, undertake root cause analysis of issues and deliver technical changes.

Resolve assigned support calls efficiently and effectively, with the maximum amount of customer care.

Define project requirements, scope and deliverables, capture and document business requirements.

Create user case stories, test scripts and acceptance criteria on projects as and when required
Write documentation for the operation of the system by end users and documentation for the support/maintenance of the system.

Any other duties within the capability of the job holder.

EXPERIENCE
A minimum of 5 years support enterprise level ERP system
Smart Office
Infor CLM
Infor ION/XI
Infor Cloud Suite
Working knowledge of HR systems, including time capture and employee self service
Understanding of data structuring, in particular SQL

Location:
Redditch

Salary:
£35,000 / £45,000

Salary:
£35,000.00-£45,000.00 per year

Benefits: