Head of Heathrow - London, United Kingdom - Virgin Atlantic

Virgin Atlantic

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

London Heathrow

Competitive

Job Details

Salary:
Competitive

Hours: Full time this role is Airportbased and is not suitable for hybrid working.
Location: London Heathrow (LHR)
Contract: 12 month secondment
Closing Date: Monday, 25 March 2024

In a nutshell

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company.

As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

As Head of Heathrow, you are accountable for delivering the customer and operation elements to ensure world class hub operation at London Heathrow whilst undertaking one of the biggest people leadership roles we have, both leading and motivating our fantastic LHR team (including our service delivery partners) and holding a leadership role and voice in the wider LHR airline community.

Day to day

Reporting to the Vice President - Airports,Clubhouses and Network Operations (ACNO) and sitting on the ACNO Leadership team, this role holds responsibility delivering our Hub operation and being a leader in the wider LHR community to the benefit of VS and its partners.

To deliver this you must lead, inspire, and motivate our own, and our partners' Heathrow Airport teams to deliver seamless, intuitive and differentiated Customer Service whilst ensuring a laser focus on ensuring a safe, secure, and exceptional, on time, operational performance.

Alongside leading our people, ensuring their happiness and development is at the core, you will be responsible for delivering the current and future operational programmes at LHR.

Ensuring a culture of performance and continuous improvement, you will be responsible for delivery for the customer and ensuring a safe, secure and compliant operation.

Alongside that you will lead on the LHR input into future seasons, budget delivery and cost management.

As one of only 2 home based carriers, you will play a leading role in the LHR community and you will also play a crucial role in supporting our eJV partners in LHR as the home based carrier lead.

The Head of Heathrow will be the deputy nominated post holder for Ground Operations at Virgin Atlantic.

About you

Are you an experienced people leader, with a background in running large teams and promoting and encouraging a culture of excellence within the airport community? If so, and you meet or exceed the below criteria, we think you would love this role

You will have either:
- significant experience in management of large teams that includes management of performance, driving high engagement and a culture of ownership and continuous improvement; or
- strong airport operational leadership of a multi (4+) flight station and able to demonstrate deep knowledge of driving a hub operation, above and below wing operational processes and how to improve them for high levels of performance

Alongside the above we're looking for the following:

Strong commercial awareness, including substantial contract management experience
Skilled at complex stakeholder management with the proven ability to deliver through others
Significant experience in Airline and Airport Management
The resilience, determination and tenacity to deliver a complex operation in a changing environment
Validated experience of delivering complex change initiatives in line with strategic vision
Sufficient operational experience to have the deputy NP credibly or the proven ability to learn quickly to do this
Experience of the LHR community and governance structures so that you can have an immediate impact would be helpful

Be yourself