Membership Engagement Officer - London, United Kingdom - Energy Institute

Energy Institute

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are hiring Come and join the Membership and Accreditation Team as Membership Engagement Officer.

We are looking for an engaging, organised and creative person with excellent interpersonal skills to support member engagement and progression, and look after our student members and young professionals community.

Who we are:

The Energy Institute (EI) is the chartered professional membership body for people who work across the world of energy.

Our purpose is creating a better energy future for our members and society by accelerating a just global energy transition to net zero.

We do this by
- attracting, developing and equipping the diverse future energy workforce;
- informing energy decision-making through convening expertise and advice;
- and enabling industry and consumers to make energy lower carbon, safer and more efficient.

What you'll do:

This role is part of our friendly, expanding Membership & Accreditation team. We manage everything relating to membership and professional development support for members, from students through to fellows. We aim to help members progress and keep learning throughout their careers.

Main responsibilities will include:

Run campaigns and initiatives to support member engagement and progression using marketing platforms, social media, talks and presentations as appropriate.
Work with managers across the team

- to create member communications and segmented campaigns to encourage and support members to progress into professional membership and registration.
- to research individuals who could have potential to become Fellows of the EI through the Eminence Route.
- to create initiatives to promote take up of company membership, as well as other products and services offered by the Membership & Accreditation team.

Develop and implement strategies to encourage

- students to join the EI while at university and upgrade to Associate Member (AMEI) when they have completed their studies.
- younger professionals to engage and develop long-term relationships with the EI, including producing bi-monthly newsletters for students and young professionals.

Work with the Membership and Retention Team Manager

- to gather intelligence and report on the needs and expectations of new members, and identify initiatives to help improve retention and improve the member welcome.
- to undertake campaigns to contact lapsed members and encourage them to re-join.
- to undertake and report on surveys of those leaving the EI to establish why they have decided not to retain their membership.

Systematically monitor and report on the impact of individual campaigns.
Coordinate engagement activities with the Marketing and Communications team, and look to improve membership marketing materials and digital content.
Ensure that relevant web content is up to date, fresh and fit for purpose.
Undertake administrative duties to ensure that those who have responded to campaigns receive a prompt, helpful and accurate response.
Undertake other membership and data tasks as required to assist in the wider activities of the team, including assisting with general membership enquiries, taking payments, sending out certificates and checking and updating data.
Represent the EI at events, exhibitions and university open days as appropriate.

The knowledge, experience and attributes you'll need:

Qualifications and Training

Essential:

Educated to A Level or equivalent qualification or experience

Desirable:

Customer service training

Experience

Essential:

Experience of working in a membership, careers, communications or professional development role or similar
Experienced with using a membership CRM/database system or similar

Desirable:

Have experience of undertaking research projects and producing reports of the findings
Have administrator experience of delivering front line customer services preferably within a membership organisation

Knowledge

Essential:

Thorough working knowledge of Microsoft Office (particularly Outlook, Word, Excel and PowerPoint)

Desirable:

Knowledge of GDPR protection policies
Working knowledge of different social media and marketing platforms
Understanding of InDesign and Photoshop

Skills

Essential:

Excellent organisational, prioritisation and time management skills
Excellent written and verbal communication skills for external use as well as internal liaison
Excellent telephone manner and able to communicate effectively to a range of audiences
Excellent communication skills, including the ability to write reports, communications and articles in clear, plain English
Ability to understand the EI from the perspective of members and understand their needs

Desirable: