Operations Lead - London, United Kingdom - Virtuo

Description

Since 2016, Virtuo is your car, but in your pocket (not parked on city streets).

From Paris to many other European capitals, we're bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet.

Our vision is a future with no personal cars.


Key Facts
\uD83D\uDCF2 +2,500,000 downloads \uD83D\uDC64 +150,000 users \uD83D\uDE99 +5,000 cars \uD83D\uDCAA +180 Virtuosos

\uD83D\uDCB0 Fundraising in 2021:
€110M

\uD83C\uDFC6 Rewards:
Best apps on the app store 2016&18, BPI France, and 2021 FrenchTech Top 120.

\uD83D\uDCCD We are in France, the U.K, Spain, Italy, Germany and Portugal.

The Operations Lead is accountable for Virtuo's operational performance in the UK.

Your time will be spent between managing the daily operations of the fleet and rental experience teams, creating a positive team culture, mentoring your operations managers, and driving continuous improvement in your market.

You will own the operational roadmap that will propel your market to profitability while delivering remarkable customer experience.

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Your missions:


Lead a team in delivering exceptional customer experience

• Responsible for the overall performance and customer experience for Virtuo UK.
• Run complex, ontheground, daytoday operations in a rigorous manner. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their teams.
• Build a culture of customer obsession within your team, leading by example and encouraging new initiatives to improve experience.
• Works closely with other teams (HR, Finance, CX, Security, and your counterparts in other markets) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives.

Drive local cost optimisation and efficiency

• Responsible for all operational costs in the market and implementing initiatives to reduce repair, parking and prep & convoy costs.
• Manage a fleet of cars during their whole life cycle, from delivery to return to the car manufacturer, optimising to reduce car costs.
• Work with the Demand management team in defining the optimum fleet allocation plan, and leading your team in executing the fleet and parking plan.
• Oversee the management of cleaning partner onboarding, training, monitoring, and retention.

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What's cool about this job:

• Join a fast-growing start-up, a flagship of "la French Tech 120 Startup" with incredible traction in Europe & be a part of an international team.
• Full ownership the ontheground operational performance.

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• 5+ years of experience in an ops role in a dynamic, highgrowth environment
• Experience managing teams > 5 people with a demonstrable, highperformance output.
• Able to motivate, set the vision and meaningful goals for the team
• Startup mindset: entrepreneurial, tenacious, and a rollupyoursleeves attitude
• Highly organized you are very rigorous, effective at managing deadlines, with strong attention to detail
• Analytical, confident with numbers and experience with excel
• Accountable, willing to take initiative, and to learn fast
• Obsessed with the customer experience and inspired by mobility
• Fluent in English

\uD83D\uDE99 Learn more about us:


Diversity & Inclusion:

We believe that equality and diversity make us a better company and community. We currently have around 20 nationalities at Virtuo and we respect and value employees from every background.

We are committed to making an impact on society and this is at the foundation of everything we do at Virtuo — from our product's features to how we build our workforce.

We take many initiatives to improve diversity and inclusion and we are proud we signed the PACTE by FrenchTech, an engagement to bring more parity in the start-up ecosystem.