Customer Services - Llangennech, United Kingdom - Owens Group

Owens Group

Verified Company

Llangennech, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Job Purpose:
To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer.
Provide "First Class - Right First Time Customer Service"_
**_
Working hours: 09:00am - 17:00pm, Monday - Friday_**
_ Salary: PS25,000 per annum_

Specific Qualifications/ Job Training
GCSE/NVQ standard. Experience of working at a similar level.

Specific Experience
Warehouse Management System (desirable)

Problem solving/logical thinking

Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

Specific Skills
Computer skills - Excel

Good communication skills, interaction at all levels internal and external.

Geographical knowledge

Attention to detail

Adaptable

Team player with a flexible "Can-Do" attitude

Company/Industry Knowledge
Distribution/Logistics/Supply Chain Environment

Specific Key Accountabilities

1. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.

2. Investigate and solve customer issues which may be complex or long-standing issues. Ensure all discrepancies are dealt with and entered onto Warehouse Management System.

3. Prioritise and liaise with drivers/warehouse staff to ensure all work has been done and that no deliveries have been missed.

4. Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.

5. Analysing statistics or other data to determine the level of customer services needed.

6. Ensure customer invoices are accurately entered into the computer system and invoices issued/sent to customer

7. Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.

9. Provide help and advice to customers using organisations products or services.

10. Produce written information for customers often involving use of computer packages/software.

11. Develop feedback or complaints procedure for customers to use.

12. Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.
**13. Ability to build strong professional relationships with customers/colleague