Sales Support - Wirral, United Kingdom - Smylies ltd

Description

One of the UK's leading exporters of food and drink produce, exporting an exceptional product range to businesses worldwide is currently on the look-out for a Sales Support Advisor to join our team


This role would suit people who have:

• Good interpersonal skills
• Excellent Customer Service and attention to detail
• Effective time management, prioritization and organization skills
• Ability to work independently and use own initiative to pick up tasks when needed
• Excellent Computer Skills with the ability to quickly learn and adapt to internal systems

Responsibilities:

• Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• Work as a team to ensure any queries from clients and Sales Managers are resolved promptly, whilst ensuring that the sales team procedures are followed at all times.
• Prepare quotations to an agreed standard and have a good understanding of the background behind the quote in terms of Inco terms, margins and supplier.
• Ensure that air and sea orders are uploaded and invoiced efficiently and in a timely manner.
• Be proactive to ensure that forms are up to date or adjusted where necessary, checking for any anomalies such as poor margins and unavailable lines.
• Monitor sales orders from start to finish, working with buying team and warehouse to ensure that the order is shipped to the client on time and fulfilled.
• Ensure that all order requirements are completed before the shipment is due to leave and consignment documentation is sent to the client within the agreed timescales.
• Liaising with the relevant Sales Manager to ensure claims are resolved in a timely manner.
• Maintaining appropriate levels of attendance, ensuring that procedure is followed for any absence, working extra hours to complete tasks if required.
• Establishing and maintaining an excellent level of teamwork

Job Types:
Full-time, Permanent


Hours: 40 hours per week, Monday to Friday,


Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Flextime
• Free parking
• Gym membership
• Onsite parking
• Sick pay
• Work from home

Schedule:

• 8 hour shift