Enquiry Response Advisor - Manchester, United Kingdom - The Manchester College

The Manchester College

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job profile:

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details:

Job details:

Job reference

REQ007928
Date posted
15/02/2023
Application closing date
22/02/2023
Location
Manchester
Salary
£19, £20,283.78
Package
Competitive Benefits
Contractual hours
37
Basis
Full time
Job category/type
Administration

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Enquiry Response Advisor:

Job description
The Manchester College has many Campus locations across Greater Manchester, each with its own specialist cuttingedge facilities within a friendly and supportive environment. We are the largest Further Education College in the UK providing education and training to a wide range of learners.

We have an exciting opportunity to join the Administration Services Team as an Enquiry Response Advisor on a permanent, full time (37 hours per week) basis.**As an Enquiry Response Advisor you will:

Respond to all incoming calls to the Course Enquiry line and maintain lost call rates below 5% level
Respond to all incoming calls to the Switchboard line and maintain lost call rates below 5% level
Respond to all incoming calls to the LTE group
Update staff and contact details as and when staff join or leave the college
Work in accordance with Call Centre Customer Services Standards at all times
Compliance with Safeguarding regulations, ensuring data protection regarding Caller Identification
Carry out administrative functions efficiently, i.e., inputting of data capture cards from marketing events, inputting of enquiry details onto EBS database

To do this successfully you'll need:

Level 2 Maths
Level 2 English
Call Centre Background
Microsoft Office literate

Salaries are based on skills, qualifications and experience.

In return you will benefit from an excellent package including a favourable Pension scheme, Retail Discounts, Employee Assistance Program, Cycle to work scheme and Simply Health scheme.

**The closing date for this job advert is 22/02/2023. However, sometimes the job advert may close early if we receive a good response