Customer Services Co-ordinator - Shipley, United Kingdom - Jobbo
Description
Our client is looking for a Customer Services Co-Ordinator to join their team in Shipley, West Yorkshire.Their goal is to deliver a first-class service to their customers throughout the customer journey.
The Operations Teams responsibility is to deal effectively and efficiently with all customers and be able to manage expectations appropriately with the objective of achieving customer satisfaction.
Customer Services Co-Ordinator Responsibilities:
Their Customer Services Co-Ordinators are an integral part of the Operations Team and can handle any query, from beginning to end.
- Escalate and log complaints and ensure they are dealt with in accordance with current policy and timescales
- Ensure any queries or tasks are seen through from start to finish by taking ownership and ensure stakeholders and internal teams are kept informed
- Identify customer needs and help customers access specific digital selfserve channels and promote new features and functionality to help improve the overall customer experience
- Manage workstreams effectively to meet and exceed KPI's to ensure tasks are completed accurately and on time
- Be an ambassador of our team ethos working as one team collaboratively across the business to provide seamless resolutions to customer enquiries
- Complete additional Operational Support activities when required in a flexible environment where priorities and work can change frequently.
- Provide feedback on our current services and systems and highlight risks to our customers experience
Customer Services Co-Ordinator Requirements:
- Ability to work on own initiative
- Target driven
- Customer focussed
- Problem solving skills
- Proficient in navigating Social Media Platforms
- Real Team Player we adopt a collaborative approach
- Proficient in Microsoft Office
- Minimum 2 years' experience in Customer Service
- Educated to GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration
About The Company:
Our client are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks.
Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda.
Job Types:
Full-time, Permanent
Work Location:
One location
Reference ID:
S2/CSC
More jobs from Jobbo
-
Junior Photographer
Huddersfield, United Kingdom - 5 days ago
-
Apprentice Electrician
London, United Kingdom - 2 weeks ago
-
Customer Service Advisor
Brislington, United Kingdom - 2 weeks ago
-
Apprentice Retail Sales Assistant
London, United Kingdom - 3 weeks ago
-
Workshop Fitters Mate
Braintree, United Kingdom - 3 hours ago
-
Administrator
Shrewsbury, United Kingdom - 1 week ago