Customer Experience - Reading, United Kingdom - Enghouse
Description
_Enghouse Interactive _is looking to hire a
Customer Experience & Renewals Specialist to join our dynamic Team
**_
What you will be doing:
_**-
Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
-
Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.
_ Requirements:
_
- Proven experience in customer experience, renewals, or a closely related field.
- Exceptional communication skills, adept at forming and maintaining relationships.
- A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
- Proactivity and foresight in addressing and anticipating potential customer challenges.
- Commercially aware to provide the best service to our customers
- Excel in a fastpaced environment
_ We see it as an advantage if you..._
- Have experience working with channel partnership
- Have a track record of identifying upselling and crossselling opportunities
- Proficient and comfortable with MS Excel
_ What We Offer:
_
- A critical role where the customer is central to all we do.
- Opportunities for professional development, training, and growth.
- A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.
If you're passionate about leaving a mark, ensuring each customer's journey with us is nothing short of exceptional, we'd be thrilled to chat.
Enghouse is an equal-opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request
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